Monday, June 16, 2014

Business friends

     Free daily tips, information and advice for people in small business
     from an experienced business owner--been there, done that.

     People who start a small business frequently don't know the difference between personal friends and business friends. Until you get the hang of it, it can be confusing.

     A personal friend is someone you're comfortable with. You willingly share private pieces of your life. You enjoy being around personal friends.

     A business friend is someone who trusts you to provide certain goods and services. They feel that you have integrity, but the relationship is at arm's length and professional.

     Example: I know the owner of a small gift shop who is downright unpleasant with some customers who wander into her place. Instead of assuming a professional attitude, she immediately "likes" or "dislikes" the person, and she treats them accordingly. She brings her attitude problem into the business. Many people don't return, and the business suffers. People who enter her shop don't arrive looking for a personal friend. They were attracted by something they saw in the window, and they expect to be treated with respect. 

     Example: Another small business provides home improvements. The operation is run by a man with well-rounded experience in carpentry, painting, and tackling those small jobs around the house--hanging a door, re-glazing an old window, repairing tile work. His estimates are free, but when he arrives at the homeowner's place, he sometimes leaves without even knocking. He explained to me once that, if he has a bad first impression, he won't even meet the person or estimate the job. For reasons that are purely personal, he decides upfront whether or not he wants to deal with this person. If there are signs of neglect or if there is an old car in the driveway, he moves on. 

     You can run your own business any way you like, providing it is lawful. But setting up to serve only people you would consider personal friends severely limits the business future. A business experiences best growth by setting up to serve business friends. 

     Business friends appreciate your professionalism and will refer others to you. Personal friends have other agendas.

     Retired now after a lifetime founding, expanding and growing businesses, I write this blog to share my knowledge and experience with others in small business. If you have questions, email me at AlWarr16@gmail.com and put BLOG in the subject line so I don't delete. Quick answers, no charge and your privacy is always respected.  

Friday, June 13, 2014

What business?

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     from someone who has been there, done that in several small businesses.

     Many people have asked for my advice about business. They want to talk with someone who has run a business. Sometimes a quick discussion with an experienced person can trigger answers to problems.

     That's for people who are running a business. 

     Others have asked for advice about starting a business. These budding entrepreneurs want to go into business, but what business? I've always advised them to look in the mirror.

     When you run a business, it's 24/7. Juggling all the pieces takes your total attention and effort. If you love what you do, you don't mind the grind. If you do NOT love what you do, you're setting yourself up for failure--or worse, a heart attack. 

     Examples: Straightforward businesses can be set up built around your interests. I know many small businesses that have been built around the owner's interest in music. Some remain one-person affairs, like the local piano teacher. Another used his knowledge of the guitar to begin by teaching others, and then he expanded into his own shop--selling new and used instruments, repairing and stringing, etc. 

     A compelling interest in sailing led a man to the establishment of a sail shop. The owner loved sailing and spent lots of time on the local lake. He set up a sail shop with all things boating and offered sailing lessons to others. Now certified, he instructs groups on water safety, and he sells sailboats and supplies.

     Many businesses I know began life as one person operations. The arts and crafts field offers many opportunities for getting a small business off the ground. I know small businesses built around beads and beading, fibers and wools, painting and pottery, wood turning, basketry, quilting, glass, metal work--the list is endless. Shops, studios, and Internet sites offer the artisan's productions, as well as opportunities to expand by teaching others.  

     Deciding what business to go into can be frustrating. Yet it is simple. It's similar to the complaint heard from young people--I don't have the experience to get the job, but I can't get the experience without having the job. 

     Look inside. Start with what you know and love doing, and take it from there. Then you have options--keep your one-person business or expand it into something larger.

     For ten years I headed up the Business Owners Institute in New Jersey. Before that, I spent 20 years founding and operating businesses in typesetting, printing, publishing, real estate, antique glass, and other endeavors. Today, I advise, coach and write about business. You can email me your questions for quick, free answers. Send to AlWarr16@gmail.com and put BLOG in the subject line so I don't delete. 

Thursday, June 12, 2014

Ice cream

     Free daily tips, information and advice for people in small business
     from someone who has been there, done that in several small operations.

     Ice cream has intrigued me for longer than I can remember. And my memory goes back more than 75 years.

     Something about all that creamy, cold sweetness calls to me. It's difficult to walk past an ice cream shop--without lingering for a cone. So many flavors, so little time.

     Long ago, businesses large and small discovered the market for ice cream. Brands like Baskin Robbins, Carvel, Rita's, and Dairy Queen became familiar. Franchise operations expanded the market as the original hard ice cream was rounded out with related goodies.

     Today, popular ice cream shops are likely to be single-store affairs. They concentrate on unusual flavors, locally-available ingredients, and other enticements.

     Example: A recently-opened ice cream shop in my area offers several small-batch flavors--all made on the premises. Some of these are cilantro, hot peppers, dark chocolate, kale and pomegranate. It's a small, intimate place, plus tables outside on the tree-lined sidewalk. Customers can get gluten-free cones or waffles, or they take home hand-dipped containers. Clearly, this shop appeals to an up-scale, health-conscious crowd--there's even fat-free and sugar-free selections.

     Example: Another shop recreates the vintage ice cream parlor. It's an inviting place with a long counter and stools. Black and white tiles cover the floor and stainless steel is everywhere. This place offers many flavors of ice cream. But it offers much more. There is a big back room that gets lots of use. Two evenings each week, movies are shown in the big back room. Patrons can schedule private parties on the other evenings. During the day, the room is home to week-long summer camps for kids. They are entertained with games, arts and crafts, ice cream and more while their mothers do other things--mornings, afternoons, or both.

     Example: Still another area ice cream shop has partnered with a local bookshop. The bookshop takes advantage of the ice cream shop's space and schedules author's signings and readings there. Both businesses realize advantages.

     The business of ice cream has come a long way. 

     After college, I went into business. That was 1960. Over the years I have founded, operated and expanded several businesses. These included typesetting, printing, publishing, real estate, antique glass, and establishing the Business Owners Institute in New Jersey. Over a lifetime, I have coached and helped over 2,000 small businesses. Email your questions to AlWarr16@gmail.com and put BLOG in the subject line so I don't delete. I answer everyone, and I respect your privacy.     

      

     

Wednesday, June 11, 2014

Technology

     Free daily tips, information and advice for people in small business
     from someone who has been there, done that in several small operations.

     Back in 1972, I started a typesetting business in New York City. I already had some background in computers, and it seemed to me that typesetting was on the cusp of a revolution.

     This was long before Bill Gates came up with Windows and Word and all the rest. At the time, typesetting was still accomplished on clunky machines that turned molten lead into slugs of type.

     IBM rolled out a tabletop machine called a Composer. It looked something like the company's Selectric typewriter, and it used a similar array of balls of different fonts of type. I set the machine on the dining room table and founded my business.

     Soon, computerized typesetting companies began springing up in the Boston area--Photon and CompuGraphic were early entries in the field. By today's standards, the technology was primitive. A xenon light flashed through a spinning type font film, creating images--letter by letter--on photographic film. The film was developed, and voila! A typeset document appeared.

     I bought the first CompuGraphic machine in New York--right off the floor where the company demonstrated their technology. I remember the euphoria I felt loading the machine on a dolly and rolling it through the streets from Fraunces Tavern (where the demonstration had taken place) to my offices on Broadway. I couldn't wait to show prospective clients what I could do for them--at a much cheaper price than hot lead firms could meet.

     Shortly thereafter, I got my comeuppance. I got an appointment with the buyer of typesetting at the New York Stock Exchange. The lady patiently listened to my presentation and looked at the samples I had brought along. Then she laid samples of her own next to mine. When your technology is able to produce the quality typesetting we currently use, come back to see me, she said simply.

     Technology moved quickly during the 1980s. Mergenthaler solved many of the technical problems, and I replaced the older CompuGraphic machines. The typeset product was much improved, and I called the lady at the New York Stock Exchange. She was impressed and I got several smaller jobs. The euphoria returned, and I never looked back. 

     Today, of course, computer technology pervades every business. But it changes at an ever-increasing rate. Every business--large and small--must stay on top of technology, or you will run the risk of being left behind.

     You can ride a wave of technological change, but you must know when to jump off. All that typesetting I did in the early days is gone. The printer attached to your computer can do more than I sweated to produce 30 and 40 years ago.

     You can still find one of those ancient hot lead typesetting machines in an industrial museum. But most of them were shipped off to third world countries or junked for the metal content.

     Stay on top of your game. But always look over your shoulder for the technological changes galloping close behind.

     After multiple small businesses in typesetting, printing, publishing, antique glass, real estate, and heading up the Business Owners Institute in New Jersey, I am now retired. I spend my time writing about business and coaching people in small business. If you have questions, email me at AlWarr16@gmail.com and put BLOG in the subject line so I don't delete. You get free, quick answers. Your privacy is always respected.   

Tuesday, June 10, 2014

Gifts for dad

     Free daily tips, information and advice for people in small business
     from someone who has been there, done that in several small businesses.

     Buying a present for a father is difficult. My daughter has told me this, and I've heard it from others as well. So it must be true.

     Recently, I decided to tackle the subject of Father's Day in the business column I write for an area newspaper. It turned out to be relatively easy.

     Dads like activities. They like to eat and drink. They like making things happen. They like figuring out how things work. They like participating in various forms of games and entertainments. 

     Many small businesses have perfect presents for dads. And there's not a necktie in sight.

     Example: Many bars and taverns offer entertainments. Racks of televisions, pool tables, Karaoke, poker games, bar food and more are common. One I know brings in a live country music band every Friday and Saturday night, and dads of all stripes can be seen dancing to the foot stomping music. 

     Example: Small farms are small businesses. Several in my area are specialized. One local farm has a large herd of American buffalo. Another has over 75 Tibetan yaks. These farms concentrate on the butchered meats of buffalo and yak. Shoppers at the farm stores keep dads busy at backyard grills with unusual steaks and other cuts. 

     Example: A half-dozen or so small craft breweries are in my area. Dads can stop in these places to sample the current offerings. When you know what he likes, take home a case or a 5-liter box to surprise him on Father's Day--or any other occasion.

     Example: A dozen wineries are located within a 30-minute drive of my home. Several of these regularly win medals in national and international competitions. Many hold events throughout the year. Stop in just about any day to taste the wines currently available. And take home some bottles of dad's favorites. 

     Example: Big box stores and small operations alike offer all sorts of things that will turn a dad's head. Think tools he works with or the things he uses to outfit a vehicle. A friend's wife got her husband a form-fitting mat for the bed of his pickup truck. A simple gift, but he was ecstatic. Another dad got a dashboard holder for his phone. And my daughter sent me a set of unusual gardening tools--I'll think of her with every use.

     When it comes to pleasing dad with a gift, first get inside his head. Look at the world from his perspective. Home in on something he will use, enjoy, and remind him of you.

     After a lifetime of founding and growing several small businesses, I retired at 75. Nowadays, I spend my time writing, interviewing business people, and coaching small business. Email me your questions and get a quick answer--send to AlWarr16@gmail.com and put BLOG in the subject line. Your privacy is always respected.       

Monday, June 9, 2014

Educating clients

     Free daily tips, information and advice for people in small business
     from someone who has been there, done that in several small businesses.

     Clients and customers don't always know the best solution to their problem. The problem that brings them to you opens the door at your place for several possible solutions.

     It's true in many businesses--from dentists to landscapers, from hearing specialists to home re-modelers, from event planners to gift shops to health food stores to plumbers to gyms and more.

     It's up to you to dig beneath the surface, make certain you identify the real problem, and offer solutions that the client/customer will be happy with. The returns are real--the current job, future come-backs, and referrals 

     Example: A specialist in home re-modeling brings experience and expertise to that first visit with a customer. I know a very successful re-modeler who provides much more than free estimates. If it's a kitchen, he sketches out some quick possibilities, asking questions about special needs of the cook--islands for special work, hanging racks for pans, storage for small appliances, etc. If it's an office, he discusses what kinds of work will be done there--placement of lighting and windows, storage cabinets and racks, etc. If children are in the home, he reminds the client that the kids will be growing up--when they leave, what will be done with this room? If the client plans to sell the place and move on, which types of improvements will add value?

     Bringing your knowledge to bear on the situation at hand can transform a selling experience into an on-going relationship with the client. It's the client who will pay the bill, so it behooves the specialist to dig beneath the surface and satisfy the client's needs.

     Other examples: A dentist concentrates on selling smiles, not crowns and fillings. An expert in hearing problems emphasizes his policy that no client pays until 60 days of satisfactory hearing passes. A landscaper shows the client what the new garden will look like, using all the computer tools he has in his handy laptop. Lawyers need to educate clients on the applicable law, but they also need to find ways to help clients do what they want to do--lawfully.

     And small businesses engaged in computer technology, networking, social media and all the rest need to understand that other people in small business do NOT understand what computer people can do for them--they get it when it comes to QuickBooks and TurboTax because they already understand accounting and taxes. But they have little appreciation for social media--Facebook, Twitter, LinkedIn, and the rest. Patience and fundamental education are needed here. 

     After a lifetime in business, I retired when I turned 75. Nowadays, I spend my time writing about small business, coaching and working with people in small business. It's a unique world with problems of its own. You can email me your questions at AlWarr16@gmail.com (put BLOG in the subject line so I don't delete). I answer every email, and I always respect your privacy.    

Friday, June 6, 2014

Tomorrow is today

     Free daily tips, information and advice for people in small business
     from someone who has been there, done that in several small businesses.

     Throw yourself forward in time a thousand years. Archaeologists are sifting through the remains of our civilization. They are perplexed. What could explain the millions of miles of paved roads and the vehicles that used them? 

     Gradually, the scientists home in on a theory. These ancient peoples were sun worshipers. They raced out of their houses at sunrise, driving around to welcome the sun. At sundown, they interrupted their activities to drive around the roads again to bid the sun goodnight. 

     Any given set of facts can be explained in very different ways. It's true with scientists, and it's true with people running businesses.

     Questions: Am I trying to move too quickly? Am I on top of the changing marketplace? Is the money for growth being generated fast enough internally? Do I really know my present clients/customers? Do my clients/customers really know what I do? Am I headed in the same direction they are? Do I pay enough attention to their needs and concerns? What can I do to better prepare for tomorrow? Should I be changing directions to better address tomorrow's marketplace?

     People in small business are fleet of foot. They can change directions on a dime. This is a great asset, but it can lead into blind alleys. Like the future archaeologists, people in small business can come to the wrong conclusions.

     Logical thinking is a great tool. It proves itself over and over again. But it is not the only tool. 

     Intuition is the tool that leavens the bread. If it feels wrong, don't do it. It means that logic has begun from a false premise. Go back to the facts and find the missing pieces.

     Now, go back to the top and read this again.

     From my lifetime of founding, growing and thinking about business, first in corporate America, and then in small businesses of my own. You can email me your questions at AlWarr16@gmail.com and put BLOG in the subject line so I don't delete. Your privacy is always respected.